Question 1

How quickly can you fix my stuck doors?

Accepted Answer

In most cases, we can diagnose and repair a stuck garage door within 1-2 hours of arrival. For emergency situations, we offer 24/7 emergency service and aim to arrive within 30-60 minutes in our primary service areas like Gig Harbor and Tacoma. Our trucks are fully stocked with common parts.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from broken springs, snapped or frayed cables, misaligned tracks, worn-out rollers, or opener malfunctions. Read our cable repair guide for more details. Our repair technicians diagnose the exact cause and recommend the most cost-effective solution.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes! We offer flexible financing including 0% APR promotional periods and monthly payment plans from 12-60 months. Read our complete financing guide for details, or contact us to discuss options for your new installation.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours. This includes removing the old door, installing the new door and hardware, setting up the opener, programming remotes, and testing all safety features. Check our feature checklist to plan your upgrade.

Question 5

What is included in your 2-year warranty?

Accepted Answer

Our 2-year warranty covers all labor and parts we install—springs, cables, rollers, hinges, and opener components. If any part we installed fails during normal use within 2 years, we'll repair or replace it at no cost. This applies to all services from repairs to installations.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance for optimal performance. This includes lubrication, hardware tightening, spring adjustment, and safety testing. Read our hot weather preparation guide for seasonal tips.

Question 7

What brands of garage doors do you install?

Accepted Answer

We install all major brands including Clopay, Amarr, Wayne Dalton, and CHI. As brand-authorized and factory-trained technicians, we recommend the best door for your home. Visit our installation page or see our feature checklist for guidance.

Question 8

Do you offer same-day service?

Accepted Answer

Yes! We offer same-day service for most repairs when you contact us before noon. For emergencies, our 24/7 emergency team can arrive within 30-60 minutes across Tacoma, Olympia, and surrounding areas.

Question 9

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All technicians are fully licensed, bonded, and insured with ongoing training. Learn more about our team and our commitment to safety, including the child safety features we recommend.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, checks, and cash. Financing options are available for larger projects. Payment is due upon completion. Contact us to discuss your project.

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